FAQs
Orders & Shipping
Q: How can I place an order?
A: You can place an order directly on our website. Simply browse our collection, add your favorite items to the cart, and proceed to checkout.
Q: Where do you ship?
A: We offer shipping within [Insert Regions]. If you're unsure whether we deliver to your location, contact our support team.
Q: How long does shipping take?
A: Shipping times vary based on your location and selected shipping method. You will receive an estimated delivery date at checkout and a tracking number once your order ships.
Q: Can I track my order?
A: Yes! Once your order ships, you’ll receive a confirmation email with a tracking link to monitor your package’s journey.
Payments
Q: What payment methods do you accept?
A: We accept major credit cards, debit cards, PayPal, and other secure payment options. Available methods will be displayed at checkout.
Q: Is my payment information secure?
A: Yes, we use industry-standard encryption and security measures to protect your payment details. Your information is never stored or shared.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns on unworn, unwashed items in their original condition within 30 days of delivery. Some exclusions may apply.
Q: How do I start a return or exchange?
A: To initiate a return or exchange, contact our support team at [Insert Email] with your order details. We’ll provide instructions for processing your request.
Q: Do you offer refunds?
A: Yes, once we receive and inspect your return, a refund will be issued to your original payment method. Processing times may vary.
Product & Sizing
Q: How do I choose the right size?
A: We provide a detailed size guide on each product page to help you find the best fit. If you’re unsure, reach out to us for assistance.
Q: What materials are your products made of?
A: Our apparel is made from high-quality fabrics for durability and comfort. Specific material details can be found on each product page.
General Questions
Q: Do you offer custom designs?
A: At this time, we do not offer custom orders, but we’re always working on expanding our collection with new designs.
Q: How can I contact customer support?
A: You can reach us at thesleeperzproject@gmail.com or through our contact form on the website. Our team is happy to assist you!
If you have any other questions, feel free to reach out. We’re here to help! 🚀
